Refund policy

Last updated: May 18, 2026

Thank you for shopping with Bike Bazaar Official Website. We aim to provide quality motorcycle accessories, spare parts, and bike-related products with reliable customer support.

This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted.

1. Return Eligibility

We accept returns and exchanges within 3 days of delivery.

To qualify for a return:

  • The item must be unused or in reasonable condition
  • The product should preferably be returned with original packaging
  • The request must be made within 3 days after receiving the order

2. Eligible Reasons for Return or Exchange

Returns or exchanges are accepted if:

  • Wrong item was delivered
  • Product arrived damaged
  • Item received is significantly different from the description
  • Operational or dispatch mistake occurred from our side
  • Parcel mix-up happened during packing or shipping

Human errors may occasionally occur, and we will try our best to resolve eligible issues fairly.

3. Free Return Shipping

Bike Bazaar provides free return shipping for eligible approved returns related to:

  • Wrong item delivery
  • Damaged product before customer use
  • Incorrect dispatch
  • Product mismatch caused by our team

Customers may be required to share:

  • Product images
  • Parcel images
  • Order details
  • Unboxing proof where applicable

4. Customer Responsibility Cases

Customers may be responsible for return or exchange delivery charges if:

  • Wrong item was ordered by customer
  • Customer changes mind after purchase
  • Exchange requested due to personal preference
  • Product damaged after customer handling or misuse

5. Refund Process

Once the returned product is received and inspected:

  • Approved refunds will be processed
  • Refunds may be issued through bank transfer, mobile wallet, or another suitable method
  • Processing time may vary depending on operational conditions

Bike Bazaar reserves the right to reject refund requests if returned items do not meet eligibility conditions.

6. Exchange Policy

Customers may request exchanges within 3 days of delivery for eligible cases.

Exchange approval depends on:

  • Product condition
  • Stock availability
  • Verification of the issue reported

7. No Restocking Fees

Bike Bazaar does not charge restocking fees on approved returns or exchanges.

8. No Final Sale Items

Currently, Bike Bazaar does not classify products as “Final Sale” items unless clearly stated on the product page.

9. Non-Returnable Situations

Returns or refunds may not be accepted if:

  • Return request exceeds 3 days after delivery
  • Product is intentionally damaged
  • Product is heavily used
  • Original item is missing
  • False claims or fraudulent activity is detected

10. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 3 days with:

  • Order number
  • Product images
  • Parcel images
  • Clear explanation of the issue

This helps us process claims faster.

11. Contact Information

For return, refund, or exchange requests:

Bike Bazaar
Website: Bike Bazaar Official Website
Support Email: bike.bazaar.com@gmail.com
Secondary Email: Zerochoicee@gmail
Phone / WhatsApp: +92 324 7707770
Warehouse Location: Islamabad