Privacy policy

Last updated: May 18, 2026

Bike Bazaar operates this store and website, including all related information, content, features, tools, products, and services to provide customers with a secure online shopping experience. Our store is powered by Shopify, which enables us to sell and deliver our products and services.

This Privacy Policy describes how Bike Bazaar collects, uses, and shares your personal information when you visit or make a purchase from Bike Bazaar Official Website.

By accessing or using our Services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you use our website or place an order:

Personal Information

  • Full Name
  • Phone Number
  • Shipping Address
  • City and Province
  • Email Address

Order & Transaction Information

  • Purchased products
  • Order history
  • Delivery details
  • Payment method
  • Payment confirmation screenshots for advance payments

Device & Usage Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website activity
  • Cookies and tracking data

through:

  • Shopify Analytics
  • TikTok Pixel
  • Meta/Facebook Pixel
  • Cookies and related technologies

2. How We Use Your Information

We use customer information to:

  • Process and deliver orders
  • Provide Cash on Delivery (COD) services
  • Verify advance payments
  • Contact customers for order confirmation
  • Provide customer support
  • Improve website performance and user experience
  • Prevent fraud and fake orders
  • Send tracking information
  • Improve advertising and marketing performance
  • Create custom and lookalike audiences for TikTok Ads and Meta Ads

3. Payment Verification

For advance payment orders, customers may be requested to provide:

  • Payment screenshots
  • Transaction IDs
  • Payment receipts

This information is used strictly for payment verification and fraud prevention purposes.

4. Advertising & Analytics

We use third-party advertising and analytics services including:

  • TikTok Ads
  • Meta/Facebook Ads
  • Shopify Analytics

These services may use cookies, pixels, and tracking technologies to:

  • Analyze customer behavior
  • Improve ad targeting
  • Optimize marketing campaigns
  • Measure advertisement performance

You may review:

5. Shipping Policy

Bike Bazaar currently ships only within Pakistan.

Our warehouse operates from Islamabad.

We primarily use:

  • PostEx
  • Leopard Courier Services (LCS)
  • Other courier partners when required

Customers may receive:

  • Tracking IDs
  • Order updates
  • Confirmation calls before dispatch

Delivery times may vary depending on:

  • Customer location
  • Courier operations
  • Public holidays
  • Operational conditions

6. Cash on Delivery (COD) Policy

We offer Cash on Delivery services across Pakistan.

To reduce fake or fraudulent orders, our team may contact customers through:

  • Phone calls
  • WhatsApp
  • SMS

Orders that remain unconfirmed may be cancelled.

7. Return, Refund & Exchange Policy

We offer a 3-Day Return, Refund & Exchange Policy.

Company Responsibility

Bike Bazaar will bear return or exchange charges if:

  • Wrong item was delivered
  • Product was damaged before delivery
  • Item does not match product description
  • Dispatch mistake occurred from our side

Customer Responsibility

Customer will bear delivery or exchange charges if:

  • Wrong item was ordered by customer
  • Customer changes mind after purchase
  • Exchange requested for personal preference
  • Product damaged after customer use

All refund or exchange requests are subject to product inspection.

8. Taxes & Pricing

All prices displayed on Bike Bazaar already include applicable taxes and operational charges.

We do not charge hidden fees.

9. Sharing of Information

We may share limited customer information with trusted service providers including:

  • Courier companies
  • Shopify
  • Payment verification providers
  • Advertising and analytics platforms

We do not sell customer personal information to unauthorized third parties.

10. Data Security

We implement reasonable security measures to protect customer information from:

  • Unauthorized access
  • Misuse
  • Fraud
  • Data loss

However, no online platform can guarantee complete security.

11. Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect information from minors.

12. Changes to This Policy

Bike Bazaar reserves the right to update or modify this Privacy Policy at any time.

Updated policies will be posted on:
Bike Bazaar Official Website

13. Contact Information

For support, complaints, returns, or privacy-related concerns:

Business Name: Bike Bazaar
Website: Bike Bazaar Official Website
Support Email: bike.bazaar.com@gmail.com
Secondary Email: Zerochoicee@gmail
Phone / WhatsApp: +92 324 7707770
Warehouse Location: Islamabad